Teasr Buyer Protection

Every eligible purchase paid through Teasr checkout is protected. You're covered if:

• Your order never arrives.
• The item arrives damaged, broken, or unusable.
• The item is significantly not as described, such as the wrong item, the wrong size or variant, or a condition that doesn't match the listing.
• You were charged but the seller cancelled or never shipped.

Most items on Teasr are final sale, which means buyer's remorse returns aren't accepted unless the seller's own return policy says otherwise. Final sale never limits Buyer Protection: if your order doesn't arrive or isn't as described, you're still covered in full.

• Open the order in the app or on the web and tap Get help with this purchase, within 7 days of delivery (or the expected delivery date if it never arrived).
• Tell us what happened and add photos if the item arrived damaged or wrong.
• We'll work with you and the seller. Approved claims are refunded to your original payment method, typically within 5 to 10 business days.

• Purchases made outside Teasr checkout (off-platform payments).
• Buyer's remorse on final-sale items.
• Damage caused after delivery.
• Claims filed outside the claim window.